Terms and Conditions

Passenger Collection: To reduce collection times on the morning of departure. We offer a list of collection points and can also provide individual pick ups upon request (Subject to availability). Car parking at our depot is available for day trips only subject to available space.

Fares: To qualify for age restricted fares, proof of age may be requested when booking. (e.g. bus pass). Fare Age Ranges: Children 5 - 15 Adults 16 - 59 Senior Citizens 60 onwards.

Bus Passes: Bus passes are not accepted on any Day Trips or Holidays. Bus passes may only be used on regular bus services.

Tickets/Confirmations: Passengers must provide or purchase a valid ticket/confirmation before boarding the vehicle on any excursions.

Cancellation by Company: All Day Trips and Holidays run subject to sufficient bookings, if in the unfortunate event a cancellation occurs, customers have the right to choose either a full refund or travel vouchers which can be used on future trips.

Cancellation by Customer: In the event that a cancellation becomes necessary, our cancellation policy is delineated as follows:

1. Fares and deposits incorporating admission or theatre ticket fees are non refundable unless these can be successfully resold.
2. Cancellation made at least 28 days before the departure date will result in a full refund.
3. Cancellation within 28-14 days of the departure date will incur a loss of deposit.
4. Cancellation within 14-7 days of the departure date will incur a 50% loss of any balance paid.
5. Cancellation within 7 days of the departure date will result in no refund due to the customer.

Please note that deposits made may be deemed non-refundable.

Departure Times: Neither responsibility, nor claim will be entertained by passengers who arrive late for any departure points.

Seat Belts: For safety reasons, please use the safety belts provided on the coach.

Booking Procedure & Payment: Provisional bookings can be made by phone or in person at our Mablethorpe booking office. We shall hold your reservation for 10 working days until a refundable deposit of £5.00 per person is received. For online reservations a minimum deposit will be required at time of booking and instalments/remaining balance can be paid at anytime thereafter until date when final balance is due. The total balance of the Day Trip must be paid 7 days prior to departure. If no deposit is received then we reserve the right to release the provisional booking. Upon receipt of full payment your booking confirmation/ticket will be issued and can be emailed to you or be available to collect from our Mablethorpe Booking Office or from the driver on the day of departure. For online bookings, we will accept a saved confirmation presented to our driver on your smartphone. We accept payment by cash, credit/debit card or cheque.

Leaving the Coach: Please do not leave the coach on any of our trips except at refreshment stops or the specified destination.

Children: For safety reasons, all children under the age of 16 must be accompanied by an adult. Conduct of Passengers: The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. Harassment and violence will not be tolerated towards any Grayscroft staff member.

Smoking: All coaches operate a strict no smoking policy at all times.

Alcohol: Under no circumstances may alcoholic drinks be carried or consumed on the vehicle without the express permission of the company.

Mobile Phones: All mobile phones must be switched to silent mode whilst the coach is in motion to avoid distraction for the driver and for the consideration of fellow passengers.

Animals: No animals except guide dogs are allowed on any vehicle.

Vehicle Variation: We reserve the right to alter the size or specification of the coach subject to the number of bookings.

Routes: All routes and refreshment stops are selected at the company/driver’s discretion.

Driver’s Hours/Rest Periods: The driving hours and rest periods are strictly controlled and current regulations MUST be complied with.

Personal Property: We cannot be held responsible for any loss or damage to personal property, however, lost property that is handed in can be claimed from our Mablethorpe booking office.

Complaints: All complaints may be received in writing by our Mablethorpe booking office. All complaints will be acknowledged with the aim of being resolved within 28 days of the complaint being made.

Breakdown/Delay: Grayscroft Coaches gives advice on journey times in good faith but does not guarantee the completion of a journey at a specific time. In the event of a breakdown, we aim to keep the delay to an absolute minimum.

Mobility Scooters and Wheelchairs: We aim to assist with the handling of wheelchairs as far as possible, however we can only guarantee the handling of lightweight, foldable wheelchairs. Electric wheelchairs will be considered providing they are lightweight and collapsible. No single piece may weigh over 15kg. Passengers are responsible for their own wheelchairs and must be available to advise and assist the driver with the assembly/disassembly. It is also the passenger’s responsibility to advise us of their intention to take the wheelchair with reasonable notice and ensure the suitability of their holiday for wheelchairs. We reserve the right to refuse transport of wheel chairs should the vehicle specification be changed.

Door to Tour Transfer Service: We appreciate you want to be off on your holidays as soon as your bags are packed. This is why on the morning of departure we aim to get you on your way as soon as possible. We are offering a door to tour collection service included in the price of your holiday. We shall inform you of your collection time and send you your luggage labels no less than 1 week prior to departure. We ask you to be punctual with your collection times and have your suitcases ready to be loaded into your transfer vehicle to avoid any delay to stated departure times.

Itineraries: We reserve the right to alter holiday itineraries due to valid unforeseen circumstances and appreciate your understanding on this matter. Further details on itineraries are available on request for passengers with restricted mobility. All admission fees are included unless stated otherwise. No refunds are available if passengers are unable or unwilling to take part in the included holiday itineraries.

Booking Procedure & Payment: Provisional bookings can be made by phone or in person at our Mablethorpe booking office. We shall hold your reservation for 10 working days until the deposit of £40.00 is received. For online reservations a minimum deposit will be required at time of booking and instalments/remaining balance can be paid at anytime thereafter until date when final balance is due. The total balance of the holiday must be paid 8 weeks prior to departure. If no deposit is received then we reserve the right to release the provisional booking. Upon receipt of deposit we shall send you a booking confirmation with the full details of your reservation, if incorrect please advise as soon as possible. You will also be provided with a date to which the full balance must be paid. If the balance is not paid by the date stated then we have the right to regard the booking as cancelled. We accept payment by cash, cheque or credit/debit card.

Passports: For our European holidays a full valid UK passport is required. The name on the passport must match that of the person travelling and the name stated on the travel documents. The passport must also be valid for a minimum of 6 months from the holiday return date. Travel Regulation Insolvency Protection: As required by all Package Travel Suppliers, we include this protection within the price of all our holidays. This offer covers against all payments made in the unlikely event that we cannot fulfil the booking due to insolvency.

Travel Insurance: We strongly advise you to purchase separate travel insurance as soon as you have booked, to cover you for the duration of your holiday. This will usually also cover your payments should you need to cancel, due to unforeseen circumstances. Please see our cancellation policy below.

Special Requests: At the time of booking please inform us of any special requirements/requests you may have. We shall do our best to ensure they are met however we cannot make any guarantees. Please note certain requests such as sea view rooms may incur an additional supplement. Hotel & Room Facilities: Grayscoft Coaches provides information on hotel facilities in good faith, however we cannot be held responsible if such facilities are not available throughout the period of your stay. Lifts to all floors are available when stated, most hotels have lifts to selected rooms. If ground floor rooms or rooms adapted for disabled use are required, this request must be made at time of booking.

Changes to your Holiday: If there are any changes to the published details of your holiday we shall inform you as quickly as possible. If there is any alteration to price we accept to absorb up to 2% of any increased costs, however we reserve the right to pass on additional charges to our customers. Cancellation by Company: All holidays run to sufficient bookings, if in the unfortunate event a cancellation occurs, you shall be informed no less than 4 weeks prior to departure. Customers have the right to choose either a full cash refund or travel vouchers which can be used to purchase future trips.

Cancellation by Customer: In the unfortunate event you have to cancel your holiday with us, the following cancellation charges apply: Prior to 42 days before departure £40 per person After 42 days before departure No refunds to be given.

Bus Passes: Bus passes are not accepted on any holidays.

Departure Times: Neither responsibility, nor claim will be entertained by Grayscroft for passengers who arrive late at any departure points.

Seat Belts: For safety reasons, please use the safety belts provided on the coach.

Leaving the Coach: Please do not leave the coach on any of our trips except at refreshment stops or at the excursion/holiday venue.

Children: For safety reasons, unless accompanied by an adult, children under 16 years of age cannot be carried on day trips or holidays.

Conduct of Passengers: The driver is responsible for the safety of the vehicle. Any passengers who’s conduct is in breach of statutory regulations will be removed on the drivers authority. For Private Holidays, the hirer/party leader will be held responsible for all damages, passenger conduct and group attendance at time of departure from all venues. Harassment and violence will not be tolerated towards any Grayscroft staff member.

Mobility Scooters and Wheelchairs: We aim to assist with the handling of wheelchairs as far as possible, however we can only guarantee the handling of lightweight, foldable wheelchairs. Electric wheelchairs will be considered providing they are lightweight and collapsible. No single piece may weigh over 15kg. Passengers are responsible for their own wheelchairs and must be available to advise and assist the driver with the assembly/disassembly. It is also the passenger’s responsibility to advise us of their intention to take the wheelchair with reasonable notice and ensure the suitability of their holiday for wheelchairs.

Luggage: Our policy is to assist with passenger luggage handling. We ask that on all holidays passengers only bring one medium sized suitcase per person weighing 15kg maximum plus one small piece of hand luggage.

Smoking: All coaches operate a strict no smoking policy at all times.

Alcohol: Under no circumstances may alcoholic drinks be carried or consumed on the vehicle without the express permission of the company.

Mobile Phones: All mobile phones must be muted whilst the coach is in motion to avoid distraction for the driver and for the consideration of fellow passengers.

Punctuality/Conduct: Although our aim is to provide you with the maximum freedom possible on your holiday, we do have to insist on acceptable standards of behaviour that do not offend or cause inconvenience to other passengers. We also ask our passengers to be punctual with meeting and departure times. In extreme circumstances we reserve the right to refuse admittance or readmittance to passengers whose conduct falls below the acceptable standards.

Personal Entertainment Devices: For the consideration of fellow passengers and to avoid distraction for the driver, we kindly ask that any personal entertainment devices are to be operated with headphones to a suitable volume level.

Vehicle Variation: We reserve the right to alter the size or specification of the coach subject to the number of bookings.

Routes: All routes and refreshment stops are selected at the company/driver’s discretion. Drivers Hours/Rest Periods: The driving hours and rest periods are strictly controlled and current regulations MUST be complied with.

Personal Property: We cannot be held responsible for any loss or damage to personal property, however, lost property that is handed in can be claimed from our Mablethorpe booking office. Complaints: All complaints may be received in writing by our Mablethorpe booking office. All complaints will be acknowledged with the aim of being resolved within 28 days of the complaint being made. On Holiday Tours, any complaints hotel related must be resolved with the hotel in question during the period of stay.

Breakdown/Delay: Grayscroft Coaches gives advice on journey times in good faith but does not guarantee the completion of a journey at a specific time. In the event of a breakdown, we aim to keep the delay to an absolute minimum.

Legal: This contract shall be governed by construed and interpreted in accordance with English Law. Should any part of it be unenforceable or inapplicable, this does not detract from the validity of the remainder of the contract.

Coach Hire Quotation: When contemplating hiring a coach from Grayscroft Coaches it is important to provide us with information of the greatest possible detail. Details required include number of passengers, passenger requirements (e.g. 3 point seat belts, toilet etc), departure point and times, precise destination and return time alongside proposed date(s) and any specific requirements for routes or stopping points. Any quotation given will be based on this information and will form the basis of any hire. Any bookings made from quotations given can only be accepted subject to availability at the time of booking. Any change to these details prior to departure, may alter the price quoted. All quotes are valid for 3 months from date of delivery.

Service Delivery: We will provide one or multiple drivers and vehicles of sufficient capacity and specification suitable to undertake the specified hire in a satisfactory and legal manner. If in the unlikely event we have to subcontract your booking to another coach operator, the vehicle supplied will be of equivalent standards.

Routes: Unless a particular route or additional arrangements have been agreed to with Grayscroft Coaches prior to departure, the journey will be by the most direct route with suitable stops made where required to serve requirements such as passenger comfort or legal requirements regarding drivers’ breaks. The coach may not remain at the destination or be accessible to the passengers between any outward or return journey unless by prior arrangement. Although we always provide our best advice on journey times at time of booking and endeavour to complete journeys in the times required, we cannot accept responsibility for the consequences of delays caused by circumstances beyond our control. In the event of mechanical fault/coach break down on route, we will endeavour to find a coach operator in the locality of the coach to either rectify the fault or supply suitable replacement vehicles to ensure you can continue your journey within 1 hour of fault being reported or as soon as possible thereafter.

Vehicle Supply: We reserve the right to supply a larger coach or multiple coaches when required to suit confirmed passenger numbers. We will always endeavour to inform you of any change, of this nature, prior to departure. If as a result of any action beyond our control we are unable to supply a coach with required specifications we will give you as much notice as possible in case you wish to make alternative arrangements. Any monies paid up to this point will then be refunded. If you are willing to accept the change of vehicle specification, the booking will be fulfilled at the original quoted price or a discount may be offered. Unless otherwise agreed, the hire price will only include items such as coach parking, road/bridge tolls and congestion/emissions charges. Any additional charges such as group catering, tickets or admission charges will not be included unless agreed at time of original quotation/booking. At your request we can include these kinds of arrangements for you but no payments for these services will be made until a similar agreed payment has been made to Grayscroft Coaches first.

Personal Property: Whilst we endeavour to ensure reasonable and safe care of passengers personal belongings they may bring onto the coach, we do not accept responsibility for any loss or damage caused to these items whilst on the vehicle. Under no circumstances should any valuables be left on the coach when unattended. Personal belongings are not insured against theft on any of our coaches. Any passengers personal belongings found on the coach after the hire will be stored at our Mablethorpe depot for 3 weeks. Any items not claimed after this time will be disposed of.

Payment: Payment can be received by either BACS, Card, Cash or Cheque. Cash payments can only be made at our Mablethorpe booking office. All cheques must be made payable to Grayscroft Bus Services Limited. Invoice credit terms will be stated and agreed upon at time of Coach Hire confirmation. These will be either: 1. A 25% deposit paid at time of booking and full payment required 5 working days prior to departure 2. Payment either 14 or 21 days after the date of your booking. If payment is required prior to departure, these funds must be received by Grayscroft Coaches by the date of hire. The coach will not be dispatched from our depot until payment has been made. You will be issued with an invoice for your booking stating credit terms and payment details. V.A.T. is not applicable to Coach hire, so there will be no additional charge for V.A.T.

Cancellation by Hirer: If the hirer wishes to cancel the coach hire booking, the following cancellation charges may be applied to any funds already paid:
Cancellation Charges
Days prior to departure Charges
7 – 14 Days 25%
4 – 7 Days 50%
1 – 3 Days 75%
24 hrs or less 100%
The costs relating to any ancillary purchases made by our company, at the request of the hirer, (e.g. tickets, ferries, hotels, etc.) must be paid for at the time of purchase and are not refundable. Cancellation due to inclement weather conditions will not be charged for providing we have been informed that the booking is weather dependant. In this instance any funds already paid will be held until a new date for the hire is set or as deposit for a future booking.

Cancellation by the Company: In the event of any emergency, riot, civil commotion, strike, stoppage or restraint of labour and adverse weather/road conditions of which the company has no control. If it is considered these events could endanger the safety of the passengers, driver or vehicle, the company will cancel the booking and refund any payments made until that point.

Responsibilities of the Hirer: The individual who accepts any coach hire quotation shall be considered the ‘hirer’ and party leader, therefore the main point of contact for Grayscroft Coaches and responsible for details of the hire and any payments required. As the ‘hirer’, they must also be prepared to accept responsibility for the conduct and any damage made to the property of Grayscroft Coaches caused by a member of your party. Our drivers may attempt to assist in limiting your liability by stopping passengers from travelling if their conduct merits such action. The hirer will be responsible for any cleaning deposits required. If we require a cleaning deposit you will be informed at the time of confirmed booking. Cleaning deposits will be kept by Grayscroft Coaches should a member of our management consider the returned coach to need extensive cleaning before further use. Cleaning deposits will be refunded if the coach is returned in a useable condition and does not require any specialised cleaning.

It is the hirer’s responsibility to ensure that full payment is made within the agreed credit terms. We are entitled to terminate the booking or take legal action to enforce payment. We may also levy interest on any funds not received by the end of agreed credit terms.

Any coach that is overloaded, whether with passengers or their possessions, is likely to be stopped by the police and/or DVSA. and not allowed to proceed until it is within its legal limits. To avoid the inconvenience and increased hire cost occasioned by this, hirers must observe seating capacity limits and any restrictions on type, size and weight of passenger’s luggage and possessions. The carriage and consumption of alcohol is not allowed at certain sporting events by UK law and in all other cases is only allowed at the express permission of Grayscroft Coaches.

Dogs are not generally allowed on our coaches and drivers reserve the right to refuse entry to any passenger wishing to board with a dog. If you wish to carry animals this must be agreed with Grayscroft Coaches prior to departure. Assistance dogs are allowed providing permission has previously been agreed to by Grayscroft Coaches.

Variations to Hire Details: If possible, the driver will undertake minor variations to the confirmed details of the hire without incurring any additional costs. However the hirer will be responsible for any additional costs generated from changes to the confirmed booking details which incur further costs to Grayscroft Coaches. Examples of this include the need to send out a relief driver to comply with drivers working regulations, or the securing of another vehicle and driver if the late return of the party affects other work your coach and driver were assigned to.

Complaints: We trust you will have no cause to complain about the hire, but in the unlikely event of this being necessary, it must be done as soon as possible within 14 days of the end of the hire. Should you have reason to complain, it must be received in writing and we endeavour to respond and resolve any dispute within 28 working days.