Passenger Protection Insurance

Grayscroft Coaches is a company committed to customer satisfaction and consumer financial protection. In the unlikely event of Company Insolvency, we include Passenger Protection Insurance in the price of all our Coach Holiday Bookings. Please find full details of this policy below:

In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with Grayscroft Bus Services Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Grayscroft Bus Services Ltd. There is no requirement for Financial Protection of day trips, and none is provided.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Grayscroft Bus Services Ltd. If you have booked and/or paid direct to a Travel Agent for a holiday with Grayscroft Bus Services Ltd please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Liberty Mutual Insurance Europe SE. For further information please go to


You must notify IPP as soon as practically possible giving full details of what has happened quoting the name of your Travel Operator:

IPP Claims at Cunningham Lindsey Oakleigh House 14-15 Park Place Cardiff CF10 3DQ, United Kingdom. Telephone: +44 (0)345 266 1872 Email: or online at

Please Note: ‘Passenger Protection Insurance’ does not refund any payments in the events of customer cancellation. Holidays deposits are non-refundable and any customer cancellations made within 42 days prior to scheduled departure date are also non-refundable. Passenger Protection Insurance only protects your money against company insolvency.

This is NOT Travel Insurance and will not cover any monies paid in the event of customer cancellation. We strongly advise you take out separate Travel cover as soon as possible after booking in case any problems arise resulting in you being unable to travel with us. Please see our Coach Holiday Terms & Conditions for full details of our cancellation policy.

Grayscroft Coaches, Company Number 00842789
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